Help center for QR codes and GTINs
Answers to the questions we get most often. If yours is not here, ask us on the support page.
Common questions
- Do I need a GS1 membership?
- You need a GS1 prefix to issue a GTIN that retailers accept. OwlQR stores and validates the GTIN; GS1 New Zealand issues the prefix.
- What happens to my QR codes if I stop paying?
- Existing QR codes keep resolving. You lose the ability to edit product data and to create new codes.
- Can I move my product data out?
- Yes. Every account can export its products and documents at any time, and can ask us to delete them.
- Which markets does OwlQR cover?
- The rule sets we maintain cover the EU, the United Kingdom, the United States, China, the UAE and Saudi Arabia. Every one of them is in every paid plan. The coverage page lists each area.
- How long does setup take?
- Add a product, enter the key details, and generate the code. Most accounts have a working QR code inside 15 minutes.
- Do you store card details?
- No. Stripe handles payment, and card data never reaches our servers.